Privacy Policy

1. Who we are

Atom Digital ("we", "us", or "our") operates this website and provides digital products and professional services from London, United Kingdom. This Privacy Policy explains how we handle personal information when you visit our site, submit an enquiry, or otherwise interact with us online.

For privacy-related questions or requests, contact: hello@atomdigital.london

2. Information we collect

We may collect the following types of information:

• Contact and enquiry details — such as your name, email address, telephone number, country, service interest, and message content when you use our consultation or contact forms;
• Technical data — such as IP address, browser type, device information, and pages visited, collected through standard server logs and similar technologies;
• Account data — if you use client login areas, credentials and related account information necessary to authenticate you and provide access to authorised services;
• Communications — records of correspondence if you email us or we respond to your enquiry.

Please do not submit sensitive personal data (such as health information or government ID numbers) through our public website forms unless we have expressly asked you to do so.

3. How we use your information

We use personal information to:

• Respond to enquiries and schedule consultations;
• Send acknowledgement or follow-up emails related to your request;
• Manage our customer relationship tools and sales pipeline;
• Provide, secure, and improve our website and services;
• Comply with legal obligations and protect our rights.

4. Legal bases (UK GDPR)

Where UK data protection law applies, we rely on one or more of the following legal bases:

• Consent — where you have agreed, for example by submitting a form;
• Contract — where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you;
• Legitimate interests — to operate and improve our business, communicate with prospects, and keep our website secure, balanced against your rights;
• Legal obligation — where we must retain or disclose information to comply with law.

5. Sharing, processors, and disclosures

We do not sell your personal information. We do not share it for third-party direct marketing without your consent. We may disclose information only as described in this policy or as otherwise permitted by law.

We use third parties who process personal data on our behalf as data processors (or equivalent service providers). They may include, from time to time:

• Communications and marketing platforms — to send emails, manage subscriber lists, and record enquiries;
• Customer relationship and sales tools — to store contact details, notes, and pipeline activity;
• Hosting, cloud, and IT providers — to host websites, applications, databases, backups, and security services;
• Analytics, monitoring, and error-tracking services — to understand how our digital properties are used and to maintain reliability;
• Payment, billing, and accounting providers — where relevant to client engagements;
• Collaboration and productivity tools — where staff need to work on projects or support requests;
• Professional advisers — such as lawyers, accountants, insurers, or auditors, under confidentiality; and
• Subcontractors and delivery partners — who assist in providing services you have asked us to perform, under appropriate contractual controls.

We may also disclose information:

• to regulators, courts, or law enforcement when required by law, court order, or to protect rights, safety, and security;
• in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality; or
• with your direction or explicit consent.

Where we appoint processors, we require them to protect personal information, use it only for specified purposes, and apply appropriate technical and organisational security measures. Contracts or terms with processors address confidentiality, sub-processing, assistance with data subject rights, and incident handling where applicable.

Some providers may process or store data outside the United Kingdom or European Economic Area. Where international transfers occur, we implement safeguards recognised under UK data protection law—such as adequacy regulations, the UK International Data Transfer Agreement, standard contractual clauses, or other approved mechanisms—unless an exception applies.

A current list of major categories of processors can be provided on request by contacting hello@atomdigital.london.

6. Retention

We keep personal information only for as long as needed for the purposes described in this policy, including to manage enquiries, maintain business records, and meet legal or regulatory requirements. Enquiry data that does not progress to a client relationship may be deleted or anonymised after a reasonable period.

7. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, erase, restrict, or object to certain processing of your personal information, and to data portability or withdraw consent where processing is based on consent.

To exercise your rights, email hello@atomdigital.london. We may need to verify your identity before responding.

9. Cookies

Our website uses cookies and similar technologies for operation, security, analytics, and AI-powered features. A notice on first visit asks you to Accept; see our Cookie Policy. You can manage cookies through your browser settings; blocking them may limit how some features work.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above will change when we do. Material changes may also be highlighted on this page.

11. Related documents

Please also read our Terms of Use, which govern use of this website.